Privacy Policy

Doubleback ("Doubleback," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy describes, in general terms, how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the "Services"). This policy is provided for informational purposes and may be updated as the product matures.

Information We Collect and How We Use It

We may collect information that you voluntarily provide when you interact with the Services, such as when you contact us, create an account, or otherwise communicate with us. This may include basic account or contact details, such as your name or email address.

Depending on how the Services are configured, session replay and related investigation data may include technical and interaction information from end-user sessions. Doubleback is designed so operators can mask, block, or ignore sensitive content where appropriate.

We may also automatically collect limited technical or usage information when you use the Services, such as browser type, device or operating system details, IP address, and general usage data.

Information we collect may be used for purposes such as:

• Providing and maintaining the Services
• Supporting investigation of real user experiences
• Responding to inquiries and communications
• Improving features and functionality
• Complying with applicable legal obligations

Sharing, Retention, and Security of Information

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, such as hosting or technical support, and only to the extent necessary for them to perform those services. We may also disclose information if required to do so by law or in response to valid legal requests.

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices, Updates, and Contact Information

You may choose not to provide certain information to us, though doing so may limit your ability to use some features of the Services. Depending on your location, you may have certain rights regarding your personal information under applicable laws.

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at:

Doubleback
Email: privacy@doubleback.example